Malvern House

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The following core values of care are fundamental to the philosophy of our home:  

  • Privacy
  • Dignity
  • Independence
  • Choice
  • Fulfilment
  • Security
  • Respect
  • Equality
  • Rights

All staff are appropriately qualified to deliver the highest standards of care and a continuous programme of training is in place to ensure that these high standards are constantly maintained.

1. To provide a secure, stable and comfortable environment whilst providing a standard of individual mental and physical care which ensures that each Service User is as happy and contented as possible and to enhance the quality of life.

2. To ensure that the dignity of each Service User is maintained at all times.


3. To stimulate and maintain physical and mental activities by setting

realistic targets and encouraging Service Users to participate in the decision

making in an attempt to reach these targets.


4. To ensure each Service User's right to personal choice is maintained

especially in relation to clothes, diet and activities.


5. To encourage Service Users to care for themselves where they are willing

and able, and to regularly update Care Plans to take account of this.


6. To ensure that each Service User is treated as an individual and that

others respect his or her dignity, irrespective of any disability or frailty.


7. To maintain each Service User right to privacy by ensuring all staff knock

before entering a room.


8. To maintain each Service User's right to be consulted in any proposed

changes to daily living arrangements and to encourage their participation in

making suggestions and decision making.


9. To maintain each Service User's right of choice of family practitioner,

dentist, optician, chiropodist etc. where possible.


10. To ensure each Service User has the right to socialise with the

community at large by encouraging them to invite family, friends and

acquaintances into our care home.


11. To maintain each Service User's right to have their political, religious,

sexual beliefs and emotional needs accepted and respected.