Malvern House

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Our Charter for our Service Users Rights


We firmly believe these rights are the absolute perogative for every Service User in our care.

Trial Period

The right to enter the Home initially on a trial basis during which nothing will be done to dispossess the individual of their previous accommodation.



The right to receive a contract outlining the rights and obligations of both the Home and the Service User.


Appropriate Care

The right to have their social, emotional and physical needs and wishes identified, acknowledged and met wherever possible with particular attention being paid to those people in minorities.


Assessment & Review

The right to participate fully in the formulation of their care plans and to be informed of all services that may be relevant to their needs (regardless of their immediate availability).


Quality of Life

The right to live within a safe and comfortable environment, within which social care practices support and stimulate in order to enable each individual to enjoy their Life to the full.



The right to be treated in such a manner as to allow the individual to retain dignity at all times.



The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs.



The right to receive care that provides adequate security to the individual, protecting them both from the 'behaviour of others’ and from any undue danger created by their own behaviour or circumstances.


Independence & Choice

The right to make choices about their own lifestyle and to exercise personal independence on all possible occasions, including those within which there is a degree of personal risk.


Life in the Home

The right to be informed of any matters likely to affect their life within the home and to participate fully in all decisions affecting their Home.


Access to information

The  right to have access to their personal file.



The  right to exercise all the civil and natural rights and to have access to all local services (health, leisure, education and social services).



The  right to maintain links with family, friends and other personal contacts from the past.


Personal Responsibility

The  right  to take responsibility for their own personal affairs (including the rights to manage their own finances and to administer their own medicines) and to undertake all those daily living tasks of which they are capable.



The  right to be represented by an advocate of their choice and the right to have access to a formal Complaints Procedure (which includes the right to contact the Registration Authority direct).

Malvern House* 10 St Stephen's Road * Saltash * Cornwall * PL12 4BG