Malvern House Philosophy of Care

All staff are appropriately qualified to deliver the highest standards of care and a continuous programme of training is in place to ensure that these high standards are constantly maintained.

• To provide a secure, stable and comfortable environment whilst providing a standard of individual mental and physical care which ensures that each Resident is as happy and contented as possible and to enhance their quality of life.
• To ensure that the dignity of each Resident is maintained at all times.
• To stimulate and maintain physical and mental activities by setting realistic targets and encouraging Residents to participate in the decision making in an attempt to reach these targets.
• To ensure each Resident's right to personal choice is maintained especially in relation to clothes, diet and activities.
• To encourage Residents to care for themselves where they are willing and able, and to regularly update Care Plans to take account of this.
• To ensure that each Resident is treated as an individual and that others respect his or her dignity, irrespective of any disability or frailty.
• To maintain each Resident's right to privacy by ensuring all staff knock before entering a room.
• To maintain each Resident's right to be consulted in any proposed changes to daily living arrangements and to encourage their participation in making suggestions and decision making.
• To maintain each Resident's right of choice of family practitioner, dentist, optician, chiropodist etc. where possible.
• To ensure each Resident has the right to socialise with the community at large by encouraging them to invite family, friends and acquaintances into our care home.
• To maintain each Resident's right to have their political, religious, sexual beliefs and emotional needs accepted and respected.